Shipping policy

Order Cut-Off Time

All orders must be placed by 5:00 PM (EST) to begin processing the same business day.

Order Processing

Our goal is to handle all orders within 1 to 3 business days (Monday to Friday). Please note that certain factors may affect processing times, including:

• Incomplete payment
• Insufficient or incorrect address details
• Seasonal or holiday demand

If any issue arises, we will contact you via email to ensure a smooth delivery process.

Shipping Rates

Free Shipping: All orders within the United States qualify for free shipping, with no minimum order requirement.

Shipping Time

United States: Delivery typically takes 4 to 7 business days (Monday to Friday).

Delivery times may be influenced by external factors such as weather conditions, holidays, or carrier delays. While these are beyond our control, we will keep you informed whenever possible.

Order Cancellation

If you wish to cancel your order after payment:

Please contact us immediately at support@carterandhayes.com, and we will do our best to assist you.

Please note: If your order has already entered the processing or shipping stage, cancellation may not be possible. In that case, you will need to initiate a product return once the order arrives.

Contact

Store Name: Carter & Hayes
Warehouse Address: 925 Leavenworth St, San Francisco, CA 94109, USA
Email: support@carterandhayes.com
Phone: +16282010759

Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your email within 1 business day.