Billing Terms and Conditions

Accepted Payment Methods

We accept the following payment options:

All payments are processed securely.

Full payment is captured at the time of checkout. Orders will not be shipped or fulfilled until the payment has been successfully processed.

All transactions are processed in U.S. Dollars (USD). If your card uses another currency, your bank may apply conversion rates or fees.

If your return is approved, refunds are processed to your original payment method within up to 7 business days of receiving the returned item.

Please note: The customer is responsible for the cost of return shipping.

We do not offer subscriptions or recurring billing at this time. You will only be charged once per order.

Carter & Hayes is not responsible for delays caused by banks or payment gateways.

Pre-orders, if offered, are also charged at the time of purchase.

If you have any questions about your bill or payment, please contact our support team at support@carterandhayes.com

Store Name: Carter & Hayes
Warehouse Address: 925 Leavenworth St, San Francisco, CA 94109, USA
Email: support@carterandhayes.com
Phone: +16282010759

Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your email within 1 business day.